Frequently Asked Questions
Everything you need to know about furnishing your home with Furniture City.
What are your shipping and delivery options?
We offer standard curbside delivery and premium White Glove delivery. White Glove service includes room-of-choice placement, assembly, and removal of all packaging materials.
How long will it take to receive my order?
In-stock items typically ship within 3-5 business days. Custom or made-to-order furniture can take between 6 to 12 weeks depending on the manufacturer and material availability.
What is your return policy?
We offer a 30-day return window for most items in original condition. Please note that custom orders and final sale items are non-returnable, and a restocking fee may apply to large furniture returns.
Do you offer financing for large purchases?
Yes, we partner with specialized providers to offer flexible monthly payment plans. You can apply for financing directly at checkout to see if you qualify for 0% APR options.
Does my furniture come with a warranty?
All our products come with a minimum one-year manufacturer's warranty against structural defects. We also offer extended protection plans that cover accidental stains, tears, and damage.
Can I request fabric or wood swatches?
Absolutely. To ensure the color and texture match your home perfectly, you can order up to five complimentary swatches through our website or by visiting a local showroom.